This is the privacy notice of PIER (UK) Ltd. In this document, the terms “we,” “our,” and “us” refers to PIER (UK) Ltd.

Our company number 04277266 is registered in the United Kingdom.

Our registered office is situated at:
Unit 8, Sankey Valley Industrial Estate,
Earlestown,
Newton-le-Willows,
Merseyside,
WA12 8DN

Introduction
  1. This is a notice to inform you of our Privacy Policy about all the information in which we record about you. This policy sets out the conditions under which we may process any information that we collect from you or that you provide to us. The policy covers information that could identify you (your personal information) and information that could not. In the context of the law and this Privacy Policy notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret to inform you that if there are one or more points below with which you are not happy with, your only course of action is to leave our website.
  3. We take the protection of your privacy and confidentiality seriously and we fully understand that all of our visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not fall into the hands of a third party.
  4. We undertake action to preserve the confidentiality of all information that you provide to us and hope that you reciprocate.
  5. Our policy complies with UK Law accordingly implemented, including that is required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We can only action this by requesting that you read the information provided at knowyourprivacyrights.org
  7. Except from the policies set out below, we do not share, sell or disclose your information collated from our website to a third party.
The bases on which we process information about you

The law requires us to explain 6 defined bases in which we process different categories of your personal information and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes if required by law, we shall notify you of any changes and of any new basis under which we have determined that can we continue to process your information.

  1. Information we process, because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us or otherwise agree to our Terms and Conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you have given us. Some of this information may be personal to you.

We may use it in order to:

  • Verify your identity for security purpose
  • Sell products to you
  • Provide you with our services
  • Provide you with suggestions and advice on products, services and how to obtain the most from us our website

We process this information on the basis that there is a contract between us or that you have requested that we use the information before we enter into a legal binding contract. Additionally, we may aggregate this information in a general way and use it to provide class information, such as being able to monitor our performance with respect to a particular service we provide. If we use your information for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

  1. Information we process with your consent

Through certain actions where there is no contractual relationship between us, such as when you browse our website, ask us to provide more information about our business (job opportunities, products and services), you are providing your consent to us in order to process information that may be personal.

Where possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of Cookies. Sometimes, you may give your consent implicitly, such as when you send our team an email to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in anyway that would personally identify you. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to use your information, we may from time-to-time pass your details to selected associates who we believe will provide you with services and products that you may find of use. We will continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your content no longer exists.

You may withdraw your consent at any time, by instructing us through an email to: info@pier-uk.co.uk but please take into consideration that if you do this, you may not be able to use our website or our services in the future/

  1. Information we process for the purposes of legitimate interest

We may process your information on the basis that there is a legitimate interest, either to you or us. Where we process your information on this basis, we do so after careful consideration of:

  • Whether the same objective may be achieved through other means
  • Whether processing or not processing information may cause you harm
  • Whether you would expect us to process your data and whether you would consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • Record-keeping for the necessary administration of our business
  • Responding to unsolicited communication from you, to which we believe you would expect a response from our team
  • Protecting and asserting the legal rights of any party
  • Insuring against or obtaining professional advice that is required to manage business risk
  • Protecting your interests, where we believe we have a duty to do so
  1. Information we process because we have a legal obligation

Like everyone, we are subject to the law and sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to the legal authorities if they request or if they have the authorisation to conduct a search warrant or obtain a court order. This may include your personal information.

Specific uses of information that you provide to us

  1. Job application and employment

If you send us information in connection to a job application, we may keep it on file for up to 3 years in case we decide to contact you at a later date. If we employ you, we collect all information about you and your work from time-to-time throughout the period of your employment. This information will be used only for purposes which is directly relevant to your employment. If your employment ends, we will keep your information on file for 6 years before we destroy/delete it.

  1. Sending a message to our support team

When you contact us by telephone, our website contact form or through email, we will collect the data in which you have passed over to us in order to conduct a response with the information that you require. We will record your request and our reply in order to increase the efficiency of our business.

We keep personal, identifiable information associated with your message to be able to track our communications with you to provide a high-quality service.

  1. Complaining

When you receive a complaint, we will record all the information that you have given to us. We will use that information to resolve the issue at hand. If your complaint reasonably requires us to contact another person, we may decide to give to give the other person some of the complaint information. We do this as frequently as possible, but it is a matter for our sole discretion as to whether we do give out any information.

We may also compile statistics showing information obtained from this source to assess the level of service that we provide, but not in a way that couldn’t identify you or any other person.

Use of information we collect through automated systems when you visit our website
  1. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, which allows a website to provide you with a personalised experience and the website owner with statistics about how you use the website.

Some cookies may last for a defined period of time, such as 1 day or until you close your browser. Some cookies can last indefinitely, but your web browser gives you the opportunity to delete any that you choose and prevent or limit their use.

Our website uses cookies. These are placed by software that operates on our servers and by software operated by third parties whose services we use.

We use cookies to track how you use our website.

  1. Personal identifiers from your browsing activity

Requests made by your web browser to our servers for web pages and other content on our website are recorded. We record information such as geographical location, Internet service provide and IP address. We also record information about the type of computer, device and screen resolution that you are using to browse our website.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information that we have learnt about you from previous visits, the data could possibly be used to identify you personally even if you are not signed into our website.

  1. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve an advert to you regarding our products or services when you visit another website. We may use a third party to provide us with re-marketing services from time-to-time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information
  1. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this Privacy Policy), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

  1. Data may be processed outside the European Union

Our website is hosted in the United Kingdom. We may use outsourced services in countries outside the European Union from time-to-time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software that our website uses may have been developed in the United States or Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  • The data protection clauses in our contracts with data processors include transfer clauses written by, or approved by a supervisory authority in the European Union.
  • We comply with a code of conduct approved by a supervisory authority in the European Union.
Access to your own information
  1. Access to your personal information

At any time, you may review or update personally identifiable information that we hold about you. In order to obtain a copy of any information that is not provided on our website, you may send us a request through an email to info@pier-uk.co.uk. After receiving the request, we will inform you that we expect to provide you with the information and whether we require a fee for providing it to you or not.

  1. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact our team in an email to info@pier-uk.co.uk. However, this may limit the service that we can provide to you.

  1. Verification of your information

When we receive a request to access, edit or delete personal identifiable information, we shall take reasonable steps to verify your identity before we grant you access or otherwise take any action. We must do this to safeguard your information.

Other matters
  1. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you have given us. When this information is transferred between us, you can check that is has been done by SSL – simply look for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

  1. How you can complain

If you are not happy with our Privacy Policy or have a complaint, please email our team: info@pier-uk.co.uk. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are dissatisfied about how we process your personal information, you have the right to lodge a compliant with the Information Commissioner’s Office. This can be done by visiting www.ico.org.uk/concerns/

  1. Retention period for personal data

Other than previously mentioned in this Privacy Policy, we keep your information only for as long as required by us. This is done to:

  • To provide with the services you have requested
  • To comply with other laws, including for the period demanded by our tax authorities
  • To support a claim or defence in court
  1. Compliance with the law

Our Privacy Policy has been designed to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think this policy fails to satisfy the law of your jurisdiction, we would like to hear from you.

Ultimately, it is your choice as to whether you wish to use our website or not.

  1. Review of this Privacy Policy

We may update this Privacy Policy from time-to-time as necessary. The terms that apply to you are those posted here on our website on the day you are viewing it. We do advise that you print a copy for your own records.

If you have any questions, please email info@pier-uk.co.uk